Frequently asked questions

Before contacting us, always check whether you have received the necessary communication from us. You can see that in your order status page. There can be several reasons that the delivery has failed or has been delayed. We will always try to communicate proactively on this. Some of these reasons are:

• Wrong address has been passed to us
• Payment has not been successful, so no shipment has been made yet
• You were not at home, and the package is at a collection point
• Your order was out of stock

In case of uncertainty, it is best to contact us by chat, e-mail or telephone.